These docs are for v1.1. Click to read the latest docs for v2.0.

Can’t Sign In or Connect a Social Profile

If you're experiencing issues creating, signing in, or managing your Tagboard account, these tips may help. If they don't, feel free to contact us directly.

Trouble signing in

There are three possible issues when experiencing trouble signing in to Tagboard:

  1. Tagboard has been de-authorized by the social profile
  2. The account has been suspended or compromised
  3. The account connection to the social profile hasn't previously been established

The third issue is most common, and is easily remedied by halting the sign in process at the stage where you're being prompted to enter an email address (by clicking "Sign out"). After you sign out, sign back in using the original social profile used during account creation, then proceed to connecting another social profile with your account.

Trouble connecting a social profile

If you are having issues connecting additional social media profiles to your account, it's likely the profile(s) has/have already been connected to another Tagboard account.